FAQS
Natural Peel and Stick Stone Tiles
What are Natural Peel and Stick Stone Tiles?
Natural Peel and Stick Stone Tiles are a convenient and innovative way to add the beauty of real stone to your walls or surfaces without the need for traditional installation methods. These tiles come with an adhesive backing that allows you to easily stick them to various surfaces.
What are the key benefits of Natural Peel and Stick Stone Tiles?
- Easy Installation: These tiles eliminate the need for professional installation. You can easily apply them to walls or surfaces by peeling off the backing and sticking them in place.
- Real Stone Look: These tiles are made from real natural stone, ensuring an authentic and elegant appearance.
- Versatile: You can use them in various settings, including kitchens, bathrooms, living rooms, and more.
- Low Maintenance: Natural stone is durable and easy to clean, making it a low-maintenance choice for your home.
Where can I use Natural Peel and Stick Stone Tiles?
You can use these tiles on a wide range of surfaces, including walls, backsplashes, countertops, and more. They are suitable for both interior and some exterior applications.
How do I maintain and clean Peel and Stick Stone Tiles?
Cleaning these tiles is straightforward. You can use a mild, non-abrasive cleaner and a soft cloth to wipe away dirt or stains. Avoid harsh chemicals and abrasive materials, as they may damage the stone's surface.
How do I order samples of Natural Peel and Stick Stone Tiles?
You can order our Peel and Stick Stone Tiles samples by contacting our customer support team. We offer various style options to suit your specific needs.
How can Natural Peel and Stick Stone Tiles be easily cut to fit specific spaces?
These tiles can be easily cut to fit specific spaces using standard cutting tools such as a utility scissors or a pair of heavy-duty shears. Follow the provided guidelines for cutting and shaping the tiles to ensure a precise fit for your project.
How much Surface Area does one box of Natural Peel and Stick Stone Tiles typically cover?
Each box of our Natural Peel and Stick Stone Tiles covers approximately 10 square feet of surface area. These tiles are sized at 23.6 x 5.9 inches each. Please check the product details for specific size options and coverage estimates.
What are some installation tips for Natural Peel and Stick Stone Tiles?
- Stagger the Tiles: For a more natural and visually appealing look, consider staggering the tiles during installation to avoid a uniform pattern.
- Proper Surface Preparation: Ensure that the surface is clean, dry, and free of dust and debris before applying the tiles.
- Protection: Always wear protective gear if using heavy machinery
Can I use Natural Peel and Stick Stone Tiles outdoors?
These tiles are suitable for outdoor use in covered areas that do not come in direct contact with rain or extreme weather conditions. For outdoor installations, we recommend sealing the tiles to enhance their durability and resistance to the elements.
Can I use Natural Peel and Stick Stone Tiles around fireplaces?
Yes, these tiles are suitable for use around fireplaces to create a visually appealing and heat-resistant surface. They can enhance the aesthetics of your fireplace area while providing a durable and stylish finish.
Can the tiles be sanded for corners and precise fits?
Yes, you can SAND and CUT the tiles to achieve precise corner fits and adjustments. Sanding can help you customize the tiles to your specific installation requirements for a seamless and professional appearance. You can also use TRIMS
Placing an Order
When will my order ship?
All orders are typically processed and shipped within 1-4 business days after they are placed and will arrive at your destination in 3-6 business days post dispatch.
You will receive a shipment confirmation with tracking information once the order has shipped. Tracking information may not be available for up to 24-48 hours of shipment depending on the carrier.
How do I order a product which is out of stock?
If a product you are interested in is out of stock, you may place a backorder for it. Backorders are shipped as soon as we receive more of the item. Please call us at +1 (210) 310-0372 for assistance with placing a backorder.
What are my payment choices?
We currently accept all major credit cards as well as PayPal, Venmo, Google Pay, Apple Pay, Meta Pay & Shop Pay.
How much does shipping cost?
We ship for FREE within the contiguous United States.
All retail orders from within the United States are free to ship via FedEx, UPS, LaserShip, OnTrac, USPS or similar and arrive at your destination in 3-6 business days. Your order may be shipped in multiple packages.
We ship to all US territories and APO/FPO/DPO addresses.
Wholesale orders will be shipped via the most cost effective carrier: FedEx, USPS or by other surface transportation.
Order Status
My order shows delivered, but I have not received it. Now what?
If the tracking for your order shows delivered and you have not received it, please contact us at +1 (210) 310-0372, sales@stone-flex.com
Can I change quantities or cancel an item in my order ?
Please contact us as soon as you realize that changes are necessary in your order and we will try to accommodate. Please note once an order ships, we are not able to make any changes. You may call us at +1 (210) 310-0372 , or email us sales@stone-flex.com.
How do I track my order?
You will receive a shipment confirmation with tracking information once the order has shipped. Tracking information may not be available for up to 24-48 hours of shipment depending on the carrier.
Problem with an order
What if I received my order but there are products missing?
Sometimes orders ship in multiple shipments. Please check your shipping notification email to see which products were expected in the shipment you received. If you are still missing products, please contact us at +1 (210) 310-0372 , or email us at sales@stone-flex.com.
What if I received the wrong product?
If you feel that you have received the wrong product, please contact customer service via email at sales@stone-flex.com within 7 days of receiving the product with your order number and the pictures of the wrong product so that we can resolve the issue.
What if I received damaged tiles?
Although we pack our orders as best as we can using the most modern packing technology, there might come the rare occasion that some tiles may break.
In such cases, please email sales@stone-flex.com as soon as possible, Your email must include:
1. Your order number.
2. Confirm the total quantity that is damaged.
3. Pictures of any damages.
Please review all boxes for any further damages that may be hidden upon first look.
We can only process one claim per shipment.
Confirming the total damage quantity will help us process everything you need for your claim.
Our partner carriers request photos to contain a good representation of the damaged tiles.
You can include multiple items in a single photo provided the damage is still visible.
Please attach these to your email.
Please note that any damages must be reported within 24 hrs. of the delivery date in order to receive any credit in case the damage is found to be due to incorrect installation on the customer's part the claim will not be processed.
What if my tile(s) is/are already installed?
We are unable to initiate or honor any claims once material has been installed.
Returns & Refunds
What is your return/refund policy and instructions?
Please visit our Refund Policy page to know more.